Pre-Sales Questions

For Tape in hair, generally speaking, 50g for slight volume, 100g-150g for normal volume, 150g-200g for maximum volume.

For Clip in hair, one set is suitable for standard hair volumn.

General Speaking the hair extensions can last for 2 to 4 months. The virgin hair could last at least 6 months (if you take good care of it, it can last for a year), depending on the general care they receive and how often they are worn.

The important thing to remember is that your hair extensions don’t have a natural hydration source like your own hair does so keeping them moisturized and reducing dryness is crucial to prolonging their lifespan. Your personal care matters the life of the extensions. In a word, the more you look after them the longer they will last.

Yes, but please never sleep with a wet hair. Before sleep, make sure your hair is dry and tie your hair back. It is always best to make a loose braid or ponytail when sleep.

All Fshine® Hair extensions are made from 100% virgin/remy human hair. It is by far the best quality of human hair extensions on the market because of the care that is required and the time it takes to sort the hair so meticulously.

We can not guarantee it is 100% same with the picture color .As different Monitor will show the color differently. At the same time, different people has different expectation of the hair, it is hard to satisfy every one.

*Slight color difference is accepted as different monitor may show color differently.

100% VIRGIN HUMAN HAIR

Virgin hair is chemically unprocessed human hair, also known as Pure virgin hair, it has to be 100% pure. It cannot have gone through any kind of chemical processing, so when you purchase this hair, it has not been permed, colored treated, dyed, bleached, blow-dried, gone through any other chemical processing.

PURE HAIR MATERIAL

It's from one single donor so each bundle you buy should from the same donors(the donor could be Indian, Malaysian, Brazilian, etc). This has not been exposed to any kinds of harsh agents and the cuticles all still have to be intact and running the same direction.

FULL HAIR CUTICLE

Virgin hair is the best product among all the hair extensions, it is more precious and expensive. the cuticle is still intact and all the hair is running in the same direction from root to tip. Virgin hair bundles are going to be the some of the most expensive hair that you can buy but it lasts longer than any other types of hair extension.

Yes, hair extensions are a great way for adding thickness to thin and fine hair, without causing any damage to your natural hair or hindering hair growth in the meantime.

Thankfully, there are some simple ways to reduce shedding and ensure that your hair extensions remain smooth and tangle-free.

Brush your hair often

The first and quite possibly one of the most important steps is to brush your extensions out before washing them and only once the hair is 90% dry. This helps minimize the possibility of breakage and shedding because the hair is at its weakest point when wet. Keep in mind it is also more susceptible to breakage when wet. Instead, use your fingers to gently loosen any tangles. Always gently brush your extensions before and after each use to reduce shedding and breakage. This will also prolong their lifespan. You can do this by starting at the ends and making your way up to the roots.

You can use a wide-tooth comb or a soft bristle brush. Always have a brush in your bag, so that even when you’re out and about you can still give your hair a quick brush.

Keep your hair extensions moisturized

Keeping your extensions moisturized and nourished is crucial, considering they don’t have a natural hydration source like your own hair does. If you are brushing your extensions throughout the day and you seem to notice dryness or some minor breakage, apply a pearl-size amount of a lightweight or water-based hair serum or a lightweight oil. Always ensure you apply it from the midshaft of the hair down to the ends and follow by brushing the extensions to evenly distribute the product throughout. Remember, less is more. You do not need to apply a hair oil daily, as this can cause buildup on your extensions. Instead, you apply it once a week or when you notice significant tangling and dryness.

Use the right hair products

The proper hair products make all the difference in whether your extensions will tangle or be soft and manageable. Purchase products specifically formulated for dry and damaged hair, as they will help keep the strands healthy and nourished. Also, look for products that add moisture to the hair like argan oil, coconut oil, and castor oil. Purchasing sulfate and alcohol-free products is a necessity as they are imperative to maintain the health of your extensions. These ingredients strip the hair of its natural oils and will affect their integrity. This, in turn, makes the hair drier and more prone to tangling or matting.

Hydrate your hair extensions

Since your extensions don’t absorb the oils your natural hair would, you don’t have to wash them as often. As a general rule, the less you wash your extensions the longer they will last you. When washing your extensions, it's important you hydrate them as much as possible, and apply a moisturizing conditioner before and after shampooing. Sometimes, you can even skip the shampoo and only co-wash your extensions with conditioner! Always be sure to rinse the extensions in cold water at the end to close cuticles and lock in moisture.

When you notice your extensions getting dry or tangled, apply a deep conditioning treatment or mask. This will hydrate and restore some moisture back into them, as well as help make them softer and more manageable to style. It’s an easy and simple process to do—all you have to do is dampen your extensions and apply a generous amount of deep conditioning treatment or conditioner to the hair, and let it soak in the product for 5-6 hours or overnight by placing it in a shower cap or a plastic bag. Rinse off as normal the next day.

Improper hair care can also take a toll on your extensions. When washing, make sure to handle the extensions gently and to not rub them vigorously. After you are finished, carefully squeeze any excess water from the extensions. Never rub your extensions dry with a towel. Instead, always lay them out on a flat surface and gently pat them dry. When air drying, invest in a microfiber towel as it will remove excess water faster and it won’t rough up the hair (which can also cause tangles).

When blow drying, start by focusing on drying the root of the weft first and then working your way down to the ends. Always blow-dry downwards as this will help to not only smooth the cuticle but it will also prevent the hair from getting tangled since it is being blown in lots of different directions. .

The new type of Tape hair extensions strips are injection moulded to allow for the extensions to securely attach to the client's hair comfortably. The advantage of the injection-moulded tape is that it blends with the hair, making the extensions less visible.

Now, use code: NV18 to enjoy 18% Off on buying virgin injected tape!

Just like your natural hair, extensions will shed. Shedding is a common occurrence with hair extensions and because they are made of human hair, you can expect some shedding throughout their lifespan. As you brush and style your Fullshine Hair, some fall-out may occur so don’t be surprised or worried when this happens. This, however, does not mean to reduce the amount you brush your extensions as you can minimize shedding in other ways. Keep in mind, extensions are more likely to shed when they are dry and brittle.

Do they tangle?

Matting and tangling is a normal occurrence with not just your natural hair but with all types of hair extensions. This can happen due to a lack of constant brushing, weather, or dryness. A common reason why extensions tangle and get matted throughout the day is because of a combination of sweat, heat, and friction. Also, keep in mind that when human hair is constantly moving around it’s going to matt or ‘clump’ together in pieces.

If you aren’t brushing your hair consistently, you’re giving the hair the opportunity to matt and tangle. During the day, we generate heat at the nape of our neck and scalp, and often times we sweat back there too. Your sweat is salty, acidic and can dry out your hair extensions. When you add additional hair volume to this combination and constantly move your head throughout the day, tangling and matting will occur. Weather can also contribute to tangling, whether it be due to the wind, humidity or heat. Humidity will add a lot of moisture to the environment which will cause your hair to frizz up and tangle. Heat will do just the opposite as it will dry it out.

Fshine® Hair extensions are offered in 60+ beautiful colors ranging from Jet Black to Platinum Blonde, and from Highlights to Balayage.

Need help with a color match?

We're happy to help! Send us a photo for a color match.

Email Us

Get in touch with us by emailing servicefs@fullshine.net. We guarantee a response within 12-24 hours! Please be sure to double-check your junk/spam and promotions folder for our email as sometimes your email provider can filter our response to these folders.

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You can do this by hitting 'chat' in the bottom. If we’re away, leave a message and we'll respond back to you as soon as we're online again. Our response will go to your email inbox, so be sure to check all folders for our message.

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How To Take Your Photos?

Ensure the photo(s) are taken in natural light (away from direct sunlight) where we can see it fully (from root to ends).

You can definitely wear them to the beach or by the pool, however, we do not recommend getting into the water with them (unless your hair is tied up and will not get wet, and please wear a swim cap to protect your extensions to salt water and chlorine water when you are swimming)

Have you ever noticed how dry and tangled your natural hair feels after swimming in a chlorinated pool or salt water? Chlorine from swimming pools, salt from ocean water, and dirt in all bodies of water can be damaging to your hair extensions. Also, swimming with your extensions clipped in may lead to the extensions tangling with your natural hair, which can be damaging.

Avoid doing any physical activity that could lead to excessive sweat, when you are wearing hair extensions. Remember, your sweat is salty, acidic and can dry out your hair extensions so this could lead to additional matting and tangling, causing your hair extensions to deteriorate faster. To increase the lifespan of your extensions, try to minimize their exposure to sweat.

You have a beautiful and unique hair color that doesn't quite match any of the shades we offer? No stress! Full Shine® Hair extensions are made of 100% human hair and can be dyed a darker color or toned by a professional hair colorist.

Do's

Always do a test strand prior to dyeing the full set

Always have a professional hair colorist work on your extensions

Don't's

Use any bleach (this includes highlights) We do not recommend bleaching your hair as they have already been dyed at our manufacture, and forcing bleach on hair that has already been dyed can be difficult. Bleaching is a damaging process that will alter the quality and integrity of your set. Increasing the concentration of bleach or leaving it in longer to soak will only lead to damaged hair.

Use products that contain sulfates or alcohol These ingredients strip the hair of its natural oils and will affect their integrity. This, in turn, makes the hair drier and more prone to tangling or matting. Another downside is that these products will fade your hair color quicker.

Try to dye them yourself at home or use over-the-counter dyes/toners

Over-wash them

Apply purple shampoo directly to the hair This can create patchiness and tangling and because certain areas of hair will soak up more of the shampoo which will cause staining and patchiness.

Can I return/exchange them if I'm not happy with the end result?

Kindly note, dyeing or toning your hair extensions may alter the structure of the hair, resulting in a lowered lifespan. Although many of our customers have used these products with lots of success, we are not responsible and can not accept any returns or exchanges on hair extensions that have been treated with dye, toner, or any color depositing shampoos/conditioners/products. Also, we will be unable to provide an exchange or refund for sets that have been damaged due to bleaching.

Fshine® Hair extensions are made with 100% human hair, which means they can be washed and styled just like your own natural hair. Since your extensions aren't subject to the oils produced by your scalp the way your natural hair is, you don’t have to wash them as often. As a general rule, the less you wash your extensions the longer they will last.

Detangle hair gently before washing.

With warm water gently wet the extensions. Put shampoo (Light Color Shampoo No Purple Shampoo) with low or absolutely no sulfates on them.

Rinse out the shampoo.Apply conditioner. For tape in hair extensions, don't put conditioner on the tapes, which may cause the tapes fall out easily. Once you've rinsed out the conditioner and they've dried, comb through the extensions so they're not tangled You can leave the extensions out in air to dry.

Do not Rub or Twist hair when you wash them. Crush straight hair in a downward motion starting with the ends, work your way up to the roots. Hair may tangle if general care directions are not followed properly.

Why alcohol / sulfate-free shampoo and conditioner?

Purchasing sulfate-free and alcohol-free products is a necessity as they are imperative to maintain the health of your extensions. These ingredients strip the hair of its natural oils and will affect their integrity. This, in turn, makes the hair drier and more prone to tangling or matting.

5 Ways to Remove Tape in Hair Extensions

There will come a time when you will need to remove your tape in hair extensions. Although there are countless ways to remove them, we've compiled a short list of simple ways to get them removed

The safest and most effective way to remove your tape in hair extensions is to seek professional assistance from a licensed salon professional.

Oil-based removers for tape in hair extensions can vary from coconut oil, Olive Oil, palm oil or any other oil alike. This method typically requires the user to layer the oil at the top of the tab and allow time (and sometimes heat either from the warmth of the scalp or from an outside source - such as a blow dryer) for the oil to seep down in between the tab and loosen the tackiness from the tape. Additional oil may be used after peeling has begun to help aid in the removal process.

Conditioner can be used in the same manner as oil to help remove the tape in hair extensions. This process takes more time and patience then oil. In many cases, massaging the tab area can help loosen the stickiness and allow the conditioner to seep in between the tape tabs.

Alcohol-based removers are generally in a liquid spray form. These removers are sprayed directly above the tape in hair extension tab. Allow time for the alcohol based remover to seep down in between the tape tabs and gently peel apart. Use additional spray as the corners are lifted to aid in the removal process. Some users have found that a simple mixture of household alcohol (rubbing alcohol) water and a few drops of an essential oil are the perfect combination of gentle removal. The essential oils add a pleasant scent during the removal process.

A combination approach can be very useful. Start by applying an oil to the tape tab and massaging it into every tab. Then, while showering, apply a generous amount of conditioner directly on the tape in hair extensions tab and massaging each one liberally and gently. Upon leaving the shower, spray your alcohol based remover above the tape tab and gently peel apart, applying additional spray or oil as needed to aid in the removal process.

GENERAL CARE

A light braid, wrap or low ponytail is recommended for sleeping, swimming, athletics or any activities alike. Low heat (180 degrees Celsius ), loose curls, light braids, and utilizing the natural wave pattern are the preferred methods of styling. Regularly brush through your hair and the extensions using a brush. Any styles that would cause the tape tab to be over directed or pulled away from the natural growth pattern should be avoided to ensure a damage-free extension life. Full Shine® Tape In Hair Extensions can be removed and replaced as often as needed.

SHAMPOO / CONDITION

Fshine® Tape In Hair Extensions should be shampooed using the pads of your fingers in an interlocking motion between the extensions. Apply additional shampoo as needed throughout the mid-shafts and ends, squeezing the extensions, not rubbing together. Rinse thoroughly with warm water. Conditioner can be applied to the mid-shaft and ends. Do not apply conditioner to the tape tabs to avoid slippage. Rinse thoroughly with warm water. Repeat as needed.

CONDITIONING MASQUES

Conditioning Masques, deep treatments can be used only if applied two inches away from the tape tab. "Bond Builders", "End Menders', "Fiber Wraps", or any "Keratin" product alike should not be used on Full Shine® Tape In Hair Extensions. These products leave a gummy residual buildup that causes damage to the extension hair.

STYLE

Apply a leave-in conditioner to the extensions mid-shafts and ends, avoiding the tape tab. Part the hair horizontally and gently release the hair with a brush. Apply additional product for the desired result avoiding the extension tape tab. Blow dry the hair with your fingers until the hair is approximately 75% dry. Section your hair and style using a wide tooth brush. Excessive use of tension is not necessary and not recommended. If hot tools are used, the recommended temperature setting is at or under 180 degrees Celsius. Always use a heat protecting product to ensure the longevity of the extension.

COLORING

Fshine® Tape In Hair Extensions come in a wide variety to seamlessly match any desired color. We do not recommend coloring the extensions in manner including depositing shampoos, as they contain chemicals that can damage the extension. However, should you choose to do so, please perform a test using demi or Semi color only with no peroxide.

REUSING THE HAIR

Fshine® Tape In Hair Extensions is priced with the affordability and freedom to enjoy new hair at every installation. Forget the hassle of removing and reinstalling the same old hair. Instead, enjoy fresh new hair for virtually the same price as removing and replacing the old hair. Full Shine® Tape in Hair Extensions is collected from 100% Natural Virgin/Remy Human Hair Donors. We do no use synthetic or animal product blends.

SKIN TESTING / ALLERGIES

Similar to hair color and other salon chemicals, we always recommend doing a patch test with any new product. Although medical grade adhesives are used, it is always best to perform patch tests.

PERFORMING A PATCH TEST FOR TAPE IN HAIR EXTENSIONS TAPE:

The patch test is used to ensure the user of any product does not have a negative reaction to a particular tape or adhesive.

Place a small amount of adhesive/tape on an area of sensitive skin.

Put a band-aid over the adhesive/tape and let it sit overnight.

Remove the band-aid the following day (at least 24 hours) and check for any reaction.

If there is any redness or irritation, do not use the product. Also, check to make sure the bond didn't release from the skin. If no irritation occurred and the bond was secure, you can use the product with confidence.

There are a lot of questions surrounding the proper care and maintenance for Tape in Hair Extensions.

Let's take a look at some of the most frequently asked questions

1. Can I wash my hair like normal with tape in hair extensions?

Yes, you can wash your hair you like normal. Some suggestions for shampooing your new tape in hair extensions are using the pads of your fingers instead of your fingernails to shampoo your scalp and in-between your tape in hair extensions. Using your fingernails could damage your natural hair during the grow out process when thin layers of your natural hair are exposed in the root area.

2. Are tape in hair extensions real human hair?

Yes! Full Shine® tape in hair extensions are collected from 100% virgin/remy human hair donors and does not contain any animal or synthetic blends.

3. Can tape in hair extensions be curled?

Yes! Using low heat (at or under 180 degrees Celsius).

4. Do tape in hair extensions work on curly hair?

Absolutely. Tape in hair extensions work on any texture or ethnicity. To properly adhere the tape in hair extensions, the natural hair should be prepped so that the surface is smooth. A great example would be shampoo, blow dry and flat ironing the natural hair to ensure a smooth surface.

5. How often should I wash my tape in hair extensions?

Tape in hair extensions should be washed when they are dirty. Sometimes that means every day. Other times that means in two, three, four or more days. Every head of hair is different and should be taken care of differently.

6. Can I color my tape in hair extensions?

Yes, But we suggest dye to a darker color, bleached is not recommended. Seek advice from a salon professional, and do not attempt to color tape in hair extensions at home or on your own.

7. How many tape in hair extensions do I need?

Head sizes are different, but generally speaking, you will need approximately 150-200 grams of tape in hair extensions to complete a full head installation.

8. How long does it take to put in tape in hair extensions?

Tape in hair extensions should be installed by a professional and usually takes anywhere from 15-50 minutes depending on the technician and number of tape in hair extensions being installed.

9. How do I choose the right color tape in hair extensions?

We provide free color matching service, please feel free to email us at service@fullshine.net, we'd be happy to help.

10. How long do tape in hair extensions last?

Tape in hair extensions last approximately 4-8 weeks before needing to be removed and replaced.

11. Can I work out with tape in hair extensions?

Yes! The preferred method of working out and exercising with tape in hair extensions is to wear in a low braid, starting in the nape area.

12. What should I do with my tape in hair extensions while sleeping?

Before bed, gently brush your hair and place into a low, loose braid starting in the nape of your hair. Never go to bed with your hair free flowing. Never got to bed with wet or damp tape in hair extensions.

13. How do I blow dry tape in hair extensions?

Tape in hair extensions should be blow dried on low-cool heat, with minimal tension. Never over direct in any manner. Hair should be blow dried in the same direction as it grows out naturally from your head, which is the same manner the tape in hair extensions were installed.

14. Can I remove tape in hair extensions myself?

Even though it can be done, Tape in hair extensions should be removed by a professional who is able to see all the angles of your head and take extreme precaution working around the natural hair.

15. Can I swim with tape in hair extensions?

Yes! You can swim with your tape in hair extensions. We recommend brushing your hair gently and wear a low braid, starting in the nape area to keep your tape in hair extensions under control while swimming in any body of water. We recommend wearing a swimming cap.

16. What products should I use on my tape in hair extensions?

Speak to your salon professional about recommended products for your tape in hair extensions. Take caution and do not use ingredients containing any alcohol, oil, or ethanol. Alcohol-based products are drying to the hair and can compromise the strength of the adhesive bond.

17. Can you reuse tape in hair extensions?

Yes, tape in hair extensions can be reused as long as you are able to maintain the integrity of the hair and tab.

18. Do tape in hair extensions work on ethnic hair?

Absolutely. Tape in hair extensions work on any texture or ethnicity. To properly adhere the tape in hair extensions, the natural hair should be prepped so that the surface is smooth. A great example would be shampoo, blow dry and flat ironing the natural hair to ensure a smooth surface.

TAPE IN HAIR EXTENSIONS DO'S

DO wait 48-72 hours before washing your hair.

DO use a soft brush, starting at the ends and working your way up, always brushing in a downward motion. Brush before shampooing to keep hair from matting.

DO use a good leave-in conditioner from mid-shaft to ends, keeping away from the tape tabs.

DO wear your hair in a low, loosely braided ponytail whenever swimming, exercising or sleeping.

DO have a licensed professional remove and reapply your extensions.

DO see a licensed professional if you experience any slipping or have any questions concerning your tape in hair extensions.

TAPE IN HAIR EXTENSIONS DONT'S

DON‘T use any products containing alcohol, oil, or ethanol. Alcohol-based products are drying to the hair and can compromise the strength of the adhesive bond.

DON‘T brush hair harshly.

DON‘T go to bed with your hair wet.

DON‘T chemically process your hair at home. Rely on your salon professional for any services while wearing extensions.

DON‘T remove your extensions yourself.

DON‘T apply higher than 180°C when applying heat.

DON‘T apply conditioner directly to the tabs.

DON‘T wear a high ponytail or updo styles that would cause the extension tabs to be over-directed in any manner.

You've tried all the other extensions and they just hurt your head - are tape-in hair extensions the same? Do tape-in hair extensions hurt your head?

We're so happy to tell you: No! Tape-in hair extensions are so very comfortable as long as they are properly installed and cared for at home.

Tape-in hair extensions are currently the beauty industries eading form of no damage extension because of the way they are installed.

When tape-in hair extensions are installed correctly, they mimic you natural gowth pattern and are not over directed in an manner. Because tape-in hair extensions are installed with your natural growth pattern they do not feel heavy, and are super comfortable while sleeping.

The best part of the install is that the tab of the tape-in hair extension lasy flat up against your head so you do not have uncomfortable beads all over you head while brushing or sleeping.

Unlike micro-beads, iTips U-tips, keratin bond, sew-in and hand tied wefts, tape-in hair extensions do not have the same discomfort.

Fshine® Hair is on a mission to help make hair extensions as affordable as a cut and color service. We manufuacture tape-in hair extensions simply based on our belief of damage-free total comfort.

After Sales Questions

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at service@fullshine.net as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order Click Here . The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.

Account Page

Log in to your account to see the status of your order. If you checked out using your email address but didn't sign up for an account, you can do so on this page as well. Please allow up to 1 business day for your order to process and ship from our

Confirmation Email

You will receive a confirmation email once your order has been processed to the email address provided at the time of checkout, which can take up to 24 hours.

Please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at servicefs@fullshine.net and we will be more than happy to help you.

Tracking Email

You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package.

If you haven't received this email, please check your junk/spam or promotions folder to ensure it was not filtered there. If you aren't able to find it, please email us at servicefs@fullshine.net

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

Out for Delivery/Delivered Email

Once your order is out for delivery, we will send you a reminder email to look out for your package. Finally, once your order has been delivered, you will receive a delivery confirmation email.

Once an order is placed, our warehouse team is on it immediately. Because of how speedy our processing times are, please contact us immediately before we ship. Please carefully review all the details at checkout prior to completing your order.

Change Shipping Address

If you input an address that does not exist or is missing an apartment number, please email us at servicefs@fullshine.net right away with the changes. If your order has already shipped, keep an eye on your tracking information as the delivery carrier will either return the package back to sender or try and get in contact with you to verify the address. In the instance that your package is returned back to us, please email our team right away at service@fullshine.net and we'll set you up with a new order.

If you input an address that exists but is incorrect, you will be responsible for contacting your neighbours/the residents at the address provided to try and retrieve the package. We cannot be held responsible for packages that are miss-delivered or lost due to an incorrect address provided to us. Please carefully review all the details at checkout prior to completing your order.

Change Product If you place an order but realize you meant to order another product, here are some next steps you may take

You may place a new order for the set you intended to purchase. Once your original order arrives, you may return it back for a full refund via our returns centre. It's quick and easy to do!

You may wait for your original order to arrive. Once you receive your package, you may initiate an exchange for the set you intended to purchase.

Cancel Order

If you place an order but decide you no longer want it, please contact us immediately, if there is no shipment, we can cancel the order for you at any time. If it has been shipped, please contact us after the parcel is delivered, and we will help you to return the order.

If you are not able to place or pay an order with your credit card on our website, please try the following steps:

1. Make sure to remove all special characters (such as / ( & € * # ) from the contact form. Make sure you have filled in all the mandatory fields on the checkout page as well.

2. It could be that some items in your cart are sold out while you're placing an order. Please refresh your browser. If a message pops up stating that your item(s) are not in stock, please check and remove sold-out items by clicking the small X next to the item.

3. You can also try to use another credit card.

4.Payment attempts could potentially be denied by your bank. Please get in touch with your bank to find out if this is the case. They will also be able to help you and assist with unlocking your card to allow you to re-try.

Expedited Shipping:3-5 business days

Standard Shipping:15-25 business days

Warm Tip: If you need to receive it asap, we recommend that you choose expedited shipping.

We ship packages with the following carriers:

United States:

:USPS/FedEx

Canada:

FedEx/TNT

International:

FedEx/DHL/TNT

We are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with.

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